Last Updated: August 5, 2025
Welcome to Zappy Taxis! Please read these Terms and Conditions (“Terms”) carefully before using our website, mobile app, or booking any taxi services with us. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. Service Overview
Zappy Taxis (“we,” “us,” “our”) provides taxi booking and related transport services through our website, app, and customer support channels.
2. User Responsibilities
- You must be at least 18 years old to use our services or have parental consent if under 18.
- You agree to provide accurate, current, and complete information during booking or registration.
- You are responsible for maintaining the confidentiality of your account and password.
- You must not use our services for any unlawful purpose or in violation of these Terms.
3. Booking & Cancellations
- All bookings are subject to availability and confirmation.
- You may cancel a booking within the cancellation window specified during the booking process. Cancellation fees may apply.
- No-shows or late cancellations may be charged in full, as outlined during booking.
4. Payments
- Payment can be made by cash, credit/debit card, or other accepted methods at the time of booking or upon completion of the ride.
- All prices are displayed clearly before booking confirmation.
- Zappy Taxis reserves the right to change prices at any time but will always honor prices confirmed at the time of booking.
5. Refunds
- Refunds are processed according to our Refund Policy. Please contact our support team for any queries or issues regarding payments and refunds.
6. Service Limitations
- Zappy Taxis aims to provide reliable and timely service, but we cannot guarantee availability at all times.
- We are not liable for delays caused by traffic, weather, road conditions, or any circumstances beyond our control.
- Zappy Taxis may refuse service if a customer is abusive, intoxicated, or poses a risk to the driver or vehicle.
7. User Conduct
- Passengers are expected to treat drivers, vehicles, and other passengers respectfully.
- Damage to vehicles or property caused by a passenger may result in charges for repair or cleaning.
8. Privacy
- We collect and process personal information as described in our Privacy Policy. By using our services, you consent to our data practices.
9. Intellectual Property
- All content on the Zappy Taxis website and app, including logos, text, graphics, and software, is owned by or licensed to Zappy Taxis and protected by applicable laws.
- You may not copy, reproduce, or distribute our content without written permission.
10. Limitation of Liability
- Zappy Taxis is not liable for indirect, incidental, or consequential damages arising from your use of our services.
- Our total liability for any claim arising from these Terms or our services is limited to the amount paid by you for the relevant service.
11. Amendments
- We may update these Terms at any time. Changes take effect once posted on our website. Continued use of our services means you accept the revised Terms.